Refund

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products for any reason, just contact our support team and we'll take care of you.

Examples of full refunds we’d grant.

• If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.

Examples of partial refunds or credits we’d grant.

• If we had extended downtime (multiple hours in a day, or multiple days in a month), we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you’re happy.

Adapted from Basecamp open-source policies / CC BY 4.0